Crisis & the Mid-Level Manager
In some cases, executives are bringing in existing managers into the decision making processes. When middle managers are part of the planning and decision making, they are far more likely to support it. Whether you are included in the process or not, managers must ask questions, gather info, update what they know, and make decisions about their actions.
So, for all of you middle managers out there who are finding yourself in crisis mode for the first time, here are a few tips to keep in mind:
1. Keep in touch with your manager. Do you know what’s expected of you right now? In times of crisis, organizations may communicate some information to the company at large and other information to smaller groups. Make sure you are clear about your marching orders, any deadlines, and crucial metrics. One-to-one meetings with your manager are important right now. So, show up prepared with questions and thoughts about the current situation.
2. Maintain open lines of communication. Authentic transparency is not about sharing what feels best for the business, it’s about providing information that people need. That isn’t to say that you will have control over the level of transparency or the information that is coming from above you. What you do you have control over is how and what you share. Regular and clear communication helps reduce anxiety and builds trust. Face to face communication is important. Even if your team members don’t turn on their videos, you should always have yours on so that people can see your face.
I’m reminded of one of my first managers who, when faced with a challenge, would openly share the issue and have a dialogue about solutions. His ability to be receptive to others ideas and vulnerable built loyalty with me and others.
3. Step into the other person’s shoes. There may be someone on your team impacted directly or tangentially by the crisis at hand. Every person is fighting their own battle. In unprecedented times like today, some may suffer from anxiety, depression, or high levels of stress. Some are isolated while others are balancing work and children each day. Nurturing relationships, communicating often, and listening are more important than ever. You can:
Have the courage to ask insightful questions about how your team member is doing and to offer specific ideas on how you can help.
Ensure your teams know important crisis information hotlines.
Support flexible hours to adjust for caretaking schedules.
Have regular video calls where you and your team can just chat.
4. Take care of yourself. Your team needs you. Practice self-care by getting rest, exercising, and eating healthy. As the team’s leader, if you set boundaries about working hours and talk about how important it is to protect yourself from burnout. It’s more important now than ever for you to have the support you need from your manager, your family, and your friends. If you need help, ask!
Leaders are forged in times of crisis. What kind of leader will you be?
